Receptionist

Under the supervision of the Area Manager, the Front Desk Receptionist Receives callers and patients at Center, determines nature of visit, logs in patient arrival, directs callers to destination by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

2. Responsible for greeting all patients and visitors in a courteous and professional manner.
3. Responsible for taking the patient's picture and inputting in the system.
4. Responsible for providing information to patients of where to go.
5. Answers incoming telephone calls.
6. Answers all telephone inquiries in a professional and courteous manner.
7. Checks in patients for their appointment.
8. Communicates with other offices for necessary patient information.
9. Responsible for verifying and completing all necessary paperwork for patients.
10. Verifies that all information is correct in the computer system.
11. Schedules patient for follow-up appointments.
12. Coordinates transportation services if needed.
13. Calls patients to remind them of their appointment date and time.
14. Issues badges, cards, flowers, pins, etc. to patients when they arrive.
15. Reschedules and cancels appointments, when necessary, in order to accommodate the patient's needs.
16. Schedules no-show appointments.
17. Enters OTC in computer system.
18. Processes paperwork as required.
19. Sends external appointment messages to the Referral Department.
20. Must be knowledgeable in EPIC.
21. May give tours & follow up calls to new members.
22. Maintains open channels of communications with other company departments.
23. Performs variety of clerical duties.
24. Participates in training and in-service education as required.

QUALIFICATIONS 

To perform this job successfully, an individual must be patient in dealing with an elderly population and sensitive to hearing or vision deficiencies.  Individual must have excellent oral and written skill.  Ability to work effectively independently and in a team environment.  Must have excellent interpersonal skills and have the ability to manage multiple priorities, colleagues, and initiatives or projects simultaneously. Ability to work under pressure, exceptional time-management and problem-solving and critical thinking skills. 

EDUCATION

High School Diploma or equivalent.

WORK EXPERIENCE

A minimum of one (1) year of experience working in a customer or patient facing role in the delivery of customer service.

LANGUAGE SKILLS 

Fluent in English (proficiency will be assessed) and Spanish.