Pharmacy Delivery Supervisor
Corporate-CO, Miami, Florida, 33166, United States
Leon Medical Centers is seeking an experienced Pharmacy Delivery Supervisor to lead our pharmacy delivery operations team. This role is responsible for supervising Pharmacy Delivery Drivers and overseeing a designated group of delivery routes to ensure the efficient, accurate, and timely distribution of medications to our patients throughout Miami-Dade County.
The ideal candidate will have experience supervising staff in a logistics, transportation, or delivery environment, possess strong route management skills, and be committed to exceptional customer service for our senior patient population.
Key Responsibilities
- Supervise, coach, and support a team of Pharmacy Delivery Drivers.
- Monitor assigned delivery routes to ensure medications are delivered accurately and on time.
- Schedule and dispatch drivers while balancing workload and route efficiency.
- Track daily delivery performance, route completion, and delivery exceptions.
- Investigate and resolve delivery delays, route issues, and undeliverable medications.
- Coordinate with pharmacy staff, customer service teams, and operational leadership to ensure seamless delivery services.
- Ensure compliance with company policies, delivery procedures, and patient confidentiality requirements.
- Maintain driver documentation, vehicle records, delivery logs, and performance metrics.
- Assist with route planning and recommend improvements to increase productivity and service levels.
- Promote a culture of safety, accountability, and excellent patient service.
Minimum Qualifications
- High school diploma or equivalent required.
- Minimum three (3) years of supervisory experience in logistics, transportation, delivery operations, dispatch, or a related field.
- Experience managing multiple delivery routes and field-based employees.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with computer systems and route tracking technologies.
- Excellent knowledge of Miami-Dade County geography and routing considerations.
- Fluent in English and Spanish.
- Valid Florida driver's license in good standing required.
Preferred Qualifications
- Previous pharmacy delivery, healthcare delivery, medical courier, or prescription distribution experience.
- Experience supervising drivers in a high-volume delivery environment.
- Knowledge of healthcare privacy and compliance requirements.