Job Description

7129
Lobby Representative (101 SW 27th Ave)

Greets and assists patients coming to the medical center by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greets and welcomes patients and visitors that come to the center.
  • Escorts patients to all locations within the center including the doctors' offices, restrooms, etc.
  • Assists patients with special needs (wheelchair, walkers, etc.).
  • Notifies administration when a patient or visitor is not satisfied with their service or care.
  • Interacts with patients while they wait for their appointments or other events.
  • Maintains awareness of all patients and their needs while they are waiting.
  • Communicates with the front desk in regards to patient status.
  • Answers all inquiries in a professional and courteous manner, or directs the patient to the appropriate LMC staff member for assistance.
  • Offers patients and visitors an affectionate and warm good-bye.
  • Provides excellent service to our patients and visitors that meets, and whenever possible, exceeds their expectations.
  • May be assigned to cover contracted external diagnostic facilities with little or no supervision.
  • May travel on LMC buses to assist drivers in taking home high risk or special needs patients.
  • May have to assist patients inside the bathroom occasionally; or contact the appropriate medical professional to offer assistance.
  • Shows genuine concern to the patient's needs and problems; maintains open channels of communication for feedback, compliments, and complaints.
  • Provides a level of comfort to the patient in showing them that they are dealing with a well-trained professional.
  • Deals with irate patients in a manner that shows empathy and concern.
  • Wears a complete uniform and keeps a clean and neat appearance during working hours.
  • Participates in weekly line-ups.
  • Participates in training and in-service education as required.
  • Participates in department and center meetings as requested.
  • Follows established lines of communication, and demonstrates courtesy and politeness to patients, visitors and other employees.
  • Complies with LMC's infection control policies and procedures including body substance isolation and the Exposure Control Plan, which reflects OHSA Bloodborne Pathogen standard to ensure a safe working environment for self and others.
  • Complies with Leon Medical Centers' policies and procedures and maintains confidentiality in accordance with state and federal laws.
  • Performs other duties as assigned.

Greets and assists patients coming to the medical center by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greets and welcomes patients and visitors that come to the center.
  • Escorts patients to all locations within the center including the doctors' offices, restrooms, etc.
  • Assists patients with special needs (wheelchair, walkers, etc.).
  • Notifies administration when a patient or visitor is not satisfied with their service or care.
  • Interacts with patients while they wait for their appointments or other events.
  • Maintains awareness of all patients and their needs while they are waiting.
  • Communicates with the front desk in regards to patient status.
  • Answers all inquiries in a professional and courteous manner, or directs the patient to the appropriate LMC staff member for assistance.
  • Offers patients and visitors an affectionate and warm good-bye.
  • Provides excellent service to our patients and visitors that meets, and whenever possible, exceeds their expectations.
  • May be assigned to cover contracted external diagnostic facilities with little or no supervision.
  • May travel on LMC buses to assist drivers in taking home high risk or special needs patients.
  • May have to assist patients inside the bathroom occasionally; or contact the appropriate medical professional to offer assistance.
  • Shows genuine concern to the patient's needs and problems; maintains open channels of communication for feedback, compliments, and complaints.
  • Provides a level of comfort to the patient in showing them that they are dealing with a well-trained professional.
  • Deals with irate patients in a manner that shows empathy and concern.
  • Wears a complete uniform and keeps a clean and neat appearance during working hours.
  • Participates in weekly line-ups.
  • Participates in training and in-service education as required.
  • Participates in department and center meetings as requested.
  • Follows established lines of communication, and demonstrates courtesy and politeness to patients, visitors and other employees.
  • Complies with LMC's infection control policies and procedures including body substance isolation and the Exposure Control Plan, which reflects OHSA Bloodborne Pathogen standard to ensure a safe working environment for self and others.
  • Complies with Leon Medical Centers' policies and procedures and maintains confidentiality in accordance with state and federal laws.
  • Performs other duties as assigned.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online