HRA Representative
Corporate-CO, Miami, Florida, 33166, United States
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Have a full understanding of the questions asked in the health risk assessment form.
- Prepare HRA forms to be completed daily based on the list of members with an appointment at the Center for the day.
- Round the different departments at the Center and track patients that need assistance with the questionnaire once they have checked in for their scheduled appointment.
- Assist members with completing the questionnaire by reading the questions, writing their responses, and explaining any questions the member may have.
- Electronically transcribe member responses at the end of the day and submit paper copies to the Medical Records Department for scanning.
- Contact patients via telephone who missed, canceled or rescheduled their appointment at the end of the day in an attempt to collect the member’s responses via telephone.
- Create a work relationship with the Center personnel and work together to help communicate about pending patients.
- Send via interoffice to the Health Plan any completed HRAs left at the Center on the Health Plan Box.
The Health Risk Assessment (HRA) Representative is responsible for assisting members with completing their annual health risk assessment questionnaire as required by CMS. The HRA Representative must feel comfortable working independently, interacting with members in a high paced environment, and completing 100+ HRAs on a daily basis.