Customer Service Representative
Job Description
5311
Customer Service Representative
Customer Service
Miami
Florida
Customer Service Representative Job Essentials
* Receives and screens all customer inquiries and complaints in a professional, courteous, and caring manner.
* Records patient contacts, including resolution or actions taken. Transfers caller to appropriate party following established conferencing procedures.
* Shows genuine concern for the caller's needs and problems; maintains open channels of communication for feedback, compliments, and complaints; provides a level of comfort to the caller in showing them that they are dealing with a well-trained professional.
* Schedules and cancels physician appointments. Records time and date of physician appointments in computer system. Calls patient if there are any changes in the appointment schedule.
* Provides excellent service to our callers that consistently exceeds expectations.
* Fluent in English and Spanish.
* High School Diploma or equivalent.
* One year of customer service or customer relations experience
* Excellent verbal and written communication skills.
* Ability to work effectively independently and in a team environment.
* Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies.
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 4/14/2021
Job Status: Full Time
Job Reference #: 5000601769906