Skip to main content

Clinical Customer Service Rep

Doral-DOR, Doral, Florida, 33166, United States

Job Summary

The Clinical Customer Service Representative plays a vital role in delivering outstanding patient support by efficiently managing inquiries and service requests. As the first point of contact, this position handles general questions related to appointments, scheduling, and clinical services, while collaborating with healthcare centers and internal departments to ensure timely and effective resolution of patient concerns.

Key Responsibilities

  • Assess patient needs and medical situations over the phone with accuracy and empathy.
  • Follow established triage protocols and physician instructions to determine appropriate next steps.
  • Coordinate emergency services (e.g., MDA, Fire Rescue) in accordance with phone triage procedures.
  • Maintain clear and consistent communication with patients and physicians to ensure continuity of care.
  • Schedule appointments and direct calls to appropriate clinical staff or departments.
  • Document patient interactions and actions taken in compliance with healthcare regulations.
  • Perform additional duties as assigned to support clinical operations and enhance patient experience.

Shifts Available

  • 10:30 AM - 7:00 PM
  • 12:30 PM - 9:00 PM 

Requirements

  • Fluent in both English and Spanish
  • 2-3 years of experience in a customer service role, preferably in a healthcare setting 
  • Advanced knowledge of medical terminology 
  • Foreign medical graduate highly preferred
  • Strong interpersonal and communication skills
Apply
Arrow left icon

Join our Talent Network

We’re always looking for great people to provide the best possible care to our Leon Medical Center patients. With such a diverse range of jobs and professional challenges, LEON is a place where your passion and the desire to achieve really can transform lives. If you don’t see an active job posting in the area of your expertise, we warmly invite you to join our Talent Community.