Care Coordination Representative I

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedules and cancels physician, diagnostic tests, therapy, invasive procedures, surgeries, internal and external appointments.
• Records time and date of physician appointments in computer system.
• Calls patient if there are any changes in the appointment schedule.
• Use work queues to schedule all types of appointments.
• Coordinates transportation services if needed, including confirmation.
• Contacts patients to advise them of upcoming appointments and changes.
• Records patient communications, including resolution or actions taken.
• Receives calls and or transfers callers to appropriate party following established conferencing procedures.
• Whenever possible, resolves questions directly so that patient receives prompt satisfaction.
• Works timely with providers and insurance to provide appropriate appointment date to our patients
• Provides excellent service to our callers that consistently exceeds expectations.
• Shows genuine concern for the caller’s needs and problems; maintains open channels of communication for feedback, compliments, and complaints; provides a level of comfort to the caller in showing them that they are dealing with a well-trained professional.
• Takes messages for all center physicians and external providers
• Performs a variety of clerical tasks.
• Complies with Leon Medical Centers policies and procedures and maintains confidentiality of patient in accordance with state and federal laws.
• Receives and screens any customer inquiries and complaints in a professional, courteous, and caring manner.
• Follows department policies and procedures.