Bilingual Customer Service Representative
Doral-DOR, Doral, Florida, 33166, United States
Are you a detail-oriented person with the compassion and patience needed to improve lives? Leon Medical Centers is currently seeking someone with your qualities! We pride ourselves in providing exceptional medical services and patient care and want you to join our family.
Customer Service Representative Job Essentials
* Receives and screens all customer inquiries and complaints in a professional, courteous, and caring manner.
* Records patient contacts, including resolution or actions taken. Transfers caller to appropriate party following established conferencing procedures.
* Shows genuine concern for the caller's needs and problems; maintains open channels of communication for feedback, compliments, and complaints; provides a level of comfort to the caller in showing them that they are dealing with a well-trained professional.
* Schedules and cancels physician appointments. Records time and date of physician appointments in computer system. Calls patient if there are any changes in the appointment schedule.
* Provides excellent service to our callers that consistently exceeds expectations.
Primary duties may include, but are not limited to the above summary.
Leon Medical Centers is Miami's leading healthcare services provider serving Medicare patients since 1996. An Equal Opportunity Employer/Disability/Veteran.
SKILS AND REQUIREMENTS
* Fluent in English and Spanish.
* High School Diploma or equivalent.
* One year of customer service or customer relations experience
* Excellent verbal and written communication skills.
* Ability to work effectively independently and in a team environment.
* Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies.